Just when you think everything is going according to plan, something goes sideways. There you are with a deadline looming or a big job due to come in in a couple of weeks, when you realize some of the technology on your pressroom floor might not be quite up to the demands you’re about to place on it. You get that tight feeling in your stomach and your brain starts to throb as you wonder how you’re going to pull this one-off. Who ya gonna call?
Fortunately, some answers can be a phone call away, and although others may need some hands-on expertise, many of the resources you need are readily available from the Anderson & Vreeland Technologies Team. These five seasoned specialists can quickly identify and remedy a wide range of challenges common to flexo print shops.
Led by Jessica Harrell, the team includes Roy Willitzer, Wendy Chan, Alix Guyot, and Kevin Schilling, who bring several collective decades of experience in analog and digital printing and platemaking, proofing systems, color management, process engineering, and more. The depth and breadth of their knowledge and expertise enable them to respond quickly to virtually any challenge a packaging printer is likely to encounter and to provide a solution that will help ensure a job will run as needed on a flexo or digital press.
“Our team members are trained on all the products Anderson & Vreeland sells, and are familiar with most others on the market, so when a customer encounters a problem, chances are it’s one we already know about and may even have an answer for,” says Harrell.
The teams’ efforts go beyond merely addressing a customer’s concerns on a one-off basis. Each customer contact results in a report that also goes to the customer, so they have a guide for later reference. The reports are far more detailed when a Tech Team member goes on location, including a list of follow-up items and expanding the knowledge of the Team and the customer, helping raise the performance level of each into the future.
Many AV customers regularly take advantage of the Tech Team because they know the Teams’ depth of knowledge and expertise separates it from virtually all other support organizations. This is because unlike technical support supplied by vendors, the AV Team can draw on its experience across many different products in dozens of flexo shops. They have seen just about all the things that are likely to go awry — and know how to address them. All Team members are FTA FIRST Implementation Specialist Level 3 Certified and a cross-section of members are further certified in several types of color management, including CGS, EFI, G7, and GMG. This broad expertise makes Tech Team members a valuable resource for any flexo print provider seeking to address challenges before they occur, while they are happening, or to be fully prepared to handle demanding new jobs as they come in.
To take advantage of the Anderson & Vreeland Tech Team just call your AV sales rep and he or she can connect you with Jessica Harrell or another team member. Then be ready to have them tell you how to make your operation work better.
Who ya gonna call? The Anderson & Vreeland Tech team.